Live Webcast: How to Increase Call Center Efficiency

 

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		Learn the Secrets from Ben & Jerry's, Fandango, and Travelocity Live Webcast Complements of RightNow Register Now!
	RightNow delivers on demand CRM solutions that help organizations cost-effectively deliver a superior experience to their customers. Resources  Contact Us  My Profile  Send to a Friend  Register Now!	phillip, The customer experience is now the battleground for competitive advantage. But you also need to manage contact center costs. What are the secrets to managing customer interactions that allow you to deepen engagement and drive revenue while reducing service costs? Join RightNow to discover how Ben & Jerry's, Fandango, and Travelocity have streamlined their support operations, improved the customer experience, and kept costs under control. Learn how: Ben & Jerry's achieved a 90% email reduction and the elimination of their email backlog Fandango achieved a 76% reduction in call volume the first 30 days of implementation Travelocity delivers nearly 300,000 answers to site visitors every month eService delivers quick access to information, providing your customers with answers fast–no waiting on hold or for an email reply. Don't miss this opportunity to learn how to significantly improve your customer experience, improve efficiency, and cut costs. Wednesday, Sept. 10, 2008 11:30 a.m. – 12:30 p.m. Eastern 8:30 a.m. – 9:30 a.m. Pacific Thanks for your interest, RightNow
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